FAQ's
If you can't locate what you're looking for by using our site specific search engine located in the top right hand corner of each page, then the answer may be found here! If you're still not successful, please contact us with your enquiry.
1. How can I know if you stock a particular product?
2. Can I mail order goods?
Yes, you can. Please contact us via snail mail, email, fax or phone to arrange for an order to be delivered to your desired address. Delivery is available Australia wide. Delivery fees are subject to location, size and weight. For more information, please get in touch with a friendly member of staff at your nearest Deans Art store.
3. Do you deliver outside of Australia?
As we are located in Victoria, Australia, we deliver Australia wide only. International shipping is not currently available.
4. Do you have online shopping facilities?
Unfortunately at present we are not set up to sell our products online. If you see anything you’d like then please contact your nearest store. One of our helpful staff members will be available to take your phone or email order.
5. Do you have gift vouchers?
Yes, gift vouchers are available in any desired denomination. They’re a handy idea when you’re not quite sure what to get that special someone. Valid for 12 months from the date of purchase, your gift voucher can be used at any Deans Art store. Please contact a Deans Art store to make your purchase.
6. Can I see the entire product range on this website?
Our product range is constantly evolving and changing, so the product range you see online is but a portion of the range stocked at Deans Art. Please drop in for a visit if you’d like to see more.
7. Do you offer discounts?
Yes, we offer a 10% discount to all students upon presentation of their current student card. The same applies to Art Society members and certain other organizations with an agreed arrangement with Deans Art.
Members of the Deans Art Club also receive special offers and discounts, exclusive to participents in our customer loyalty programme.


